Returns Policy

 

RETURN POLICY

We have a 30 day return policy. You can return the item for any reason within that time frame. It must be returned in the condition received.

 

RETURN GENERAL INSTRUCTIONS

 

Please pack well and return to:

The STRATosphere

112 Crawley Falls Rd.

Brentwood, NH 03833

Please include your full name, order # and reason for return. Upon receipt we will issue a refund.

 

RETURN - ADDITONAL INSTRUCTIONS

The item needs to be in transit back to us within 30 days from the day that you received it. Insuring the item is up to you. We issue the refund upon return. If we never receive the return we would be unable to issue a refund. If it arrives back to us damaged, we will need to deduct from the refund for the damage.

 

GOT WRONG ITEM EXCHANGE 

In case of you receiving the wrong Item(s), we will create a return label and send via email. Please return the mistaken item and once it shows in transit back to us we will send your ordered item right away. We do our best to avoid this inconvenience and disappointment.

 

DAMAGED - RECEIVED DAMAGED (return label)

In case of you receiving damaged Item(s), we will create a return label and send via email. Please return and upon receipt we will issue a full refund. 

GENERAL RETURN   RETURN LABEL REQUESTED REFUND (Damaged, not as pictured.)  

In the case where the items had damage not from shipping or the item(s) were not as described, we will create a return label and send via email.   Please return and upon receipt we will issue a full refund. On a case by case basis, if the customer is still willing to keep the item not as described, we sometimes will negotiate a partial refund versus taking the item(s) back for a full refund.