FAQ
1. Do we offer discounts?
Any sort of potential discount or deal would likely be dependent on the specific item(s) that you're interested in, and we'd need to know the 12-digit item number of the item to investigate them further since there are a few different factors that may go into pricing, such as changes implemented by manufacturers, the age of a particular listing, and so on. In general, we set our own asking prices so there is often minimal wiggle room. We do always have discounted items that get released on the 1st of every month, and we generally have at least 1 end of the year sale. In addition to sale items, theSTRATosphere is always looking for unique offerings, manufacturer closeouts, exclusive items, etc., to offer its customers at great prices.
2. Where do we get the products we sell?
Unlike some of our competitors, theSTRATosphere typically offers parts from new A-Stock instruments that we received from manufacturers and we make the sum of their parts and components available for sale to customers, repair technicians, luthiers, and/or creative folks that want to assemble their own instruments, just as we have been for about 20 years now! Most of our items are considered "open box" items because they come from whole instruments that have already been assembled from the factory, set up to play, and passed through the factorys quality control department, so it should have little to no play time on it, and they should be free from any defects too! In addition to open box parts, we are dealers and distributors for many parts brands and products that will come with full manufacturer's warranties. If we sell items that are Used, demo or B stock, they will be clearly marked as such in the titles of our listings. Lastly, theSTRATosphere would NEVER sell counterfeit products where we claimed it to be something it was not, or from a guitar/bass that it wasn't. We pride ourselves on transparency and we have dedicated customer service staff that will work hard to get you the gear you are looking for.
3. Is the part you are looking at compatible with your guitar/bass?
For the best fit and function, we can only recommend pairing items that are the same make and model. We would suggest consulting with a Luthier or a trusted guitar technician. In the past several years, most Fender and Squier parts from the same body shape (Strat, Tele, Jazz, etc.) are compatible. Hole spacings, dimensions of neck pocket, etc. However, even if an item is a direct replacement to what you had, there will likely be necessary adjustments. Expect that a completed custom build will need final setup, wiring, and potential fret leveling/crowing/polishing.
4. Can we combine Shipping?
Yes, on most items we can. Please commit to purchasing the items, request a total and we will invoice you accordingly. If it will not allow you to request a total, please add a note to the order requesting: Combine and refund excess S & H. We will then refund the excess S & H once the order has shipped. Some items cannot be combined due to packaging size and damage concerns: such as a neck and body, a neck and pickguard, multiple hardshell cases or say a neck and gig bag.
